- This course closed on 08/10/2024.
Date: August 8, 2024 / Virtual Workshop via Streamyard / Duration: 90 minutes
This engaging and interactive 90-minute workshop is designed specifically for Route Service Representatives (RSRs) who play a pivotal role in the sales and service area of the commercial laundry industry. As the face of your company, RSRs are uniquely positioned to identify customer needs, modify orders, and introduce additional products to enhance customer satisfaction and drive sales. While not traditionally viewed as salespeople, RSRs can greatly benefit from advanced sales techniques to better serve their clients and boost company revenue.
Drawing inspiration from renowned sales experts such as David Sandler, Dale Carnegie, Brian Tracy, and Jeffrey Gitomer, this hard-hitting workshop will provide RSRs with practical tools and strategies to elevate their sales skills. Participants will learn how to build stronger customer relationships, identify and capitalize on sales opportunities, and confidently present new products and services.
Learning Objectives:
- Understand Advanced Sales Concepts: Gain insights into the fundamental sales frameworks developed by noted industry gurus.
- Enhance Customer Relationships: Learn techniques for building trust and rapport with customers, leading to long-term relationships.
- Identify Sales Opportunities: Develop skills to proactively identify and address unmet customer needs, and upsell or cross-sell effectively.
- Confidently Present Solutions: Practice effective communication and presentation techniques to introduce additional products and services to customers.
- Overcome Objections: Master strategies to handle customer objections and turn potential rejections into successful sales.
- Enrollment in this course closed on 08/09/2024.